Processing and shipping normally takes 10-20 business days for orders within the US, and 15-25 business days for international orders, assuming no unexpected postal delays. You’ll get a shipping confirmation email with tracking as soon as your order is on its way.

Yes — most of our products can be personalized with a name, photo, or custom text. Just fill in the personalization fields on the product page before adding to cart. Double-check spelling and photo quality before ordering, since custom items are made specifically for you.

Once your order ships, you’ll receive a tracking number by email. If tracking hasn’t updated in a few days or the number doesn’t work yet, give it a little time to activate — if it’s still stuck after that, contact us and we’ll look into it.

We start processing orders quickly, especially personalized items, so changes can only be made within a short window after purchase. Contact us as soon as possible with your order number — we’ll do our best to help, but we can’t guarantee changes once production has started.

We want you happy with your order. If something arrives damaged, incorrect, or not as described, contact us within 30 days and we’ll make it right with a replacement or refund. Since most items are personalized, we’re unable to accept returns for buyer’s remorse (wrong size, changed mind). Full details on our Replacement & Refund Policy page.

Yes, we ship worldwide. International orders may take a bit longer (15-25 business days) and could be subject to customs fees or import duties charged by your country, which are the responsibility of the customer.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.

Email us at contact@madethemsmile.com and we’ll get back to you as soon as we can. You can also reach us through our Contact Us page.